Find answers to common questions about our gas delivery services, safety procedures, and more.
We offer same-day delivery for orders placed before 2pm in areas within Accra, outskirts of Accra comes with a delivery charge. Delivery times may vary based on your specific location and current demand.
Current delivery covers Accra and surrounding areas (additional fees may apply for outskirts). Our coverage is expanding - contact support to check your area. Bulk deliveries available nationwide with advance scheduling.
We'll keep you updated via call or WhatsApp when your order is prepared and dispatched. Our delivery team will also contact you before arrival to ensure someone is available to receive your order.
All our cylinders undergo a rigorous 12-point safety inspection before delivery, including pressure testing, valve checks, and visual inspections. We only distribute cylinders that meet or exceed national safety standards.
If you detect a gas smell: 1) Immediately turn off the cylinder valve, 2) Open all windows and doors, 3) Do not operate electrical switches or create sparks, 4) Evacuate the area, and 5) Call our emergency line at 054-165-1651.
Yes, all our delivery personnel are NPA-certified and undergo regular safety training. They can provide basic safety demonstrations upon request during delivery.
We accept MTN mobile money (Number: 0242120019 Name: Giant Gas),cash, cheque and bank transfers on delivery.
Our prices reflect the premium quality of our cylinders, certified gas content, professional delivery service, and safety guarantees. We never compromise on quality or safety standards.
Yes, we offer special pricing for commercial customers and bulk orders. Contact our service excellence department via phone, WhatsApp or email [email protected] for customized quotes based on your needs.
You can check by gently shaking the cylinder - if it feels light and you hear liquid moving, it's nearly empty. For gas tanks, you can check on the float gauge.
Yes, through our cylinder exchange program. Our technicians will inspect your cylinder first to ensure it meets safety standards. This inspection is free of charge.
We're committed to sustainable practices including cylinder recycling, efficient delivery routing to reduce emissions, and promoting LPG as a cleaner alternative to traditional fuels. Learn more on our Sustainability page.
Yes, we can deliver to you! You'll pay for both the gas and the cylinder — and at a lower rate than what you'd typically find on the market.
Can't find the answer you're looking for? Our customer support team is happy to help.